Mira has adapted its products to support the evolving video functionality.
May 2009
Mira Ivr now supports video features based on standards like H.263 and H.264.
Services like video conferencing, video information and video entertainment can be created using Miracle service creation environment. (More information can be found on Mira Ivr’s product description page.)
Two of the biggest hotel chains of Turkey, WOW Hotels and Voyage Group have chosen Mira Ivr platform for À la carte restaurants reservation system.
April 2009
By the help of this solution guests of hotels can make reservation to various restaurants in hotels from their room using the automised voice based system. Restaurant managers can monitor and manage table based reservation distribution via online web browsers.
Pepsi Fritolay uses Mira Dialogger, Mira Ivr and Mira Vms as a complete messaging solution.
October 2008
AzerNet and Pasabank located in Azerbaijan has chosen Mira Ivr to give customer care service. Callers can retrieve their balance information, make transactions or connect to an agent.
July 2008
Mira has deployed Media Server for Sponsored Call Platform in Airtel, India.
April 2008
Mobile operators are currently interested in services which are beneficiary for their subscribers. Utilizing this platform subscribers can make free of charge calls by listening to highly targeted prerecorded advertisements. This system is also an opportunity who are willingly to promote their services and products. Mira has successfully deployed an high capacity Media Server with redundant SS7 connectivity in this platform.
Turkey’s biggest digital broadcasting platform Digiturk chooses Mira VMS for their internal messaging solution and Mira Dialogger to increase level of customer care quality.
January 2008
The Scientific and Technological Research Council of Turkey (TÜBÝTAK) is the leading agency for management, funding and conduct of research in Turkey has chosen Mira VMS.
December 2007
Mira has developed VAS Delivery Platform.
November 2007
Mira’s new product VAS-DP suits all needs of content providers in VAS market. VASDP is a complete solution for all kind of services which are delivered over 3G Video, IVR, SMS, WEB, WAP and USSD channels. Currently various services are delivered to subscribers of mobile operators in Turkey, Ukraine and Azerbaijan through VAS-DP.
The first and biggest national bank of Turkey, Turkiye Is Bankasi has chosen Mira VMS for their internal messaging solution.
August 2007
Mira has deployed a shopping based loyalty program for subscribers of Life:) network in Ukraine.
July 2007
With more than 600 Point of sales in all over Ukraine, Life:) subscribers make shopping with their bonuses in Life network. With Mira’s Loyalty Program both merchants and Life:) has gained end user’s loyalty.
Erikli, one of the biggest bottled water supplier in Turkey chooses Mira Ivr for their countrywide automatic order hotline (444 0 222). Callers are recognized with their CLI number and can place their orders very quickly with Mira Ivr’s integration to their CRM system.
April 2007
Pendik located in Anatolian side of Istanbul chooses Mira VMS with speech recognition technology. Callers to Pendik Belediyesi can now tell the name of the person they are calling instead of dialling extension numbers.
November 2006
Mira has launched content and entertainment portals for all mobile subscribers in Ukraine.
October 2006
The portals based on Mira’s VASDP, in-house developed service delivery platform for VAS services of telecom operators. The subscribers can access portals through web, wap, video(3G), IVR and USSD channels.
Procter and Gamble having headquarters of Turkey in Istanbul provides high customer care service quality utilizing Mira Dialogger.
May 2006
Telsim launches new Mira Ivr systems in order to extend the capacity of their prepaid platform, 'MyCep'.
May 2005
Due to increasing number of prepaid subscribers, Telsim has required bigger capacities for their prepaid platform, MyCep. Telsim has agreed with Oksijen Teknoloji to deploy a new prepaid platform and Mira has supplied the voice interface of this system to Telsim subcribers. Subscribers will be able to hear their balances and reload new vouchers using Mira Ivr. The system has been launched in May 2005 and currently serves to 10 million of subscribers with more than 1000 Mira Ivr channels.
Ekinciler Securities, has chosen Mira's digital voice logging platform.
March 2005
Ekinciler Securities, has chosen Mira's digital voice logging platform, Dialogger to record conversations for stock trading operations. This is a solution widely used in stock exhange operations in order to prevent any misunderstandings.
Oksijen chooses Mira for launching 'CepRing', the Ring Back Tone platform of Telsim.
February 2005
Oksijen Teknoloji has chosen Mira to deploy Ring Back Tone platform in Turkey's second biggest operator, Telsim. Subscribers use CepRing, Telsim's Ring Back Tone platform in order to customize their ring back tones. Any tone, song or a wave file may be associated with a subscriber, even changing due to calling numbers and time of the day.
Vakifbank chooses Mira Dialogger, our high capacity digital voice recording solution.
November 2004
Vakifbank, one of the biggest governmental banks of Turkey, chooses Mira's digital voice logging platform, Dialogger to be used in their call centre, in order to increase the agents' performance and quality of service. Similarly, Dialogger is being used in many banks and financial institutions.
Argela Technology partners with Mira in order to deploy prepaid ivr systems in Kcell, Geocell and Moldcell.
June 2004
Argela Technology has partnered with Mira in order to deploy prepaid ivr systems in Kcell of Kazakhstan, Geocell of Georgia and Moldcell of Moldova. The system works in Russian, English and local languages of each country. Subscribers make a toll free call to the system to hear their balances and reload new vouchers using keypad on their mobile phones.
Cep Dunyasi chooses Mira Ivr for their Vas platform in Turkcell network.
December 2003
Cep Dunyasi, Turkcell's biggest Vas partner chooses Mira's Ivr platform in order to give speech services in Turkcell network. Among the services there are chat lines with celebrities, mobile games, votings supported by television programs and match making.Cep Dunyasi's partnership with Turkcell is based on revenue sharing, which makes the stability and up time values of the system more crucial. The system succesfully works in Turkcell network for almost 2 years and serves to more than 20 millions of subscribers.
Kcell launches their speech enabled ivr services on Mira Ivr platform.
November 2003
Kcell, the biggest mobile operator of Kazakhstan launches their speech enabled ivr services on Mira Ivr platform. The system is capable of undertanding verbal commands in English and Russian. Kcell starts to give speech enabled whether forecast and financial information services.
Kcell replaces their voice mail system with Mira Vms.
September 2003
Kcell, the biggest mobile operator of Kazakhstan replaces their voice mail system with Mira Vms. The system serves to Kcell subscribers in Russian and English languages. The system is fully integrated with Kcell's smsc system in order to notify the subscribers about their new messages via sms. Both the system announcements and sms content are in subscriber's preferred language. The system serves not only to the Kcell subscribers in Kazakhstan but also to those roaming in other countries.
Turkey's first mobile voice portal deployment successfully completed.
July 2002
Oksijen and Mira has successfully completed Turkey's first mobile voice portal deployment. Mira Ivr and Oksijen's multimedia mobile services platform, EasyBridge were integrated to form the infrastructure of the first speech enabled mobile portal in Turkey. Nuance's Turkish speech recognition engine has been used to give users a full barge-in supported dialogue. Oksijen and Mira believe that speech recognition will be the main man-machine interface in the future. Integrating speech recognition with mobile services, the two companies enabled millions of subscribers to access many useful services with speech, while they are mobile. Using the portal services, subscribers can now access financial information including exchange rates and stock prices, session information on movie theathers, pharmacies on duty and latest soccer news by talking to the system. Those who do not want to bother with writing the details down, can say 'sms' and get details delivered to their phone or say 'call' and get connected. Throughout the project, the greatest difficulty has been managing the human interaction. Caller behavior has been analysed on various trials for almost a year and the interaction between the callers and the voice portal has been designed several times based on the information collected from the trials to enhance the quality of the system and to achieve maximum success rate.
